As the check-in process is fully contactless and there is no reception available on-site, completing the Self Check-In platform is necessary to verify your identity in accordance with our Terms and Conditions and legal requirements.

Yes, registering your documents is a requirement imposed by local authorities due to tourism and residential regulations. This process is entirely legal and mandatory for VISIONAPARTMENTS to verify guest identities. All procedures are carried out in full compliance with local laws and the European Data Protection Regulations (GDPR). For more details, please refer to our Privacy Policy at visionapartments.com/privacy-policy.

No, only a passport or a European ID card is required.

No, we do not provide physical keys. Access to our apartments is only possible using an access code.

We do not offer the option to select a specific apartment. Instead, you will be allocated an apartment within the selected category. The apartment assigned to you may differ in layout or decor from the images displayed online, as these serve as reference examples only.

It depends on the specific building.

Yes, long-term bookings are possible at VISIONAPARTMENTS, except for our Glattbrugg location, where the maximum stay is three months. Please note that only fixed-term bookings are available; we do not offer indefinite stay options.

You can book a stay through visionapartments.com, Booking.com, or Expedia.

It is no longer possible to book an apartment via phone. Even if you have previously made a reservation this way, all bookings must now be completed online via our website (visionapartments.com) or through our partners. Alternatively, you can book through our sales agents at [email protected].

If your booking was made through one of our partners (Booking.com or Expedia) and your stay has not yet begun, please contact them directly to modify your reservation.

For direct bookings made via our website or sales agents, please contact us at [email protected].

If your booking was made through a third-party reseller, please contact them directly to process the cancellation or use their platform. If you booked via our website, you can cancel your reservation through your online account. For bookings made via our sales agents, please contact your assigned agent.

The cancellation policy can be found in our Terms and Conditions at visionapartments.com/en/terms-and-conditions.

We do not offer general discounts, such as senior, student, or military discounts. Any seasonal promotions will be announced on our website (visionapartments.com) and social media channels, so we encourage you to follow us for updates.

Yes, the nightly rate for long-term bookings is lower than for short-term stays. For more details, please contact our sales department at [email protected].

Yes, however please be informed that any use of the apartment for commercial or business-related purposes is strictly prohibited.

No, the use of the apartment for commercial purposes is strictly prohibited. Any violations may result in immediate termination of the booking and eviction without a refund.

Pets are allowed in apartments with prior approval and an additional security deposit (CHF 500 / EUR 500 / RON 1500). To obtain permission, please send us a signed liability form. The deposit must be paid before check-in, and any damages caused by the pet will be the tenant’s responsibility.

Each apartment is fully equipped with fresh towels, bed linen, cutlery, dishes, a hairdryer, an iron and ironing board, a coffee machine (compatible with ground coffee), and a TV. Please note that dishwashers, smart TVs, and music devices are not standard features.

Apartments containing "kitchenette" in the category name include a fridge and a microwave, however they do not have a hot plate.

Apartments not containing "kitchenette" in the category name include a fully equipped kitchen with a hot plate.

Yes, but not for all our locations. Eat breakfast with us in:

• Basel,
• Bucharest,
• Geneva,
• Glattbrugg,
• Lugano,
• Zurich Brandschenkestrasse,
• Zurich Militarstrasse.

Breakfasts can be added while creating a booking, on-site or via Customer Service. The costs vary for different locations.

Check our La Lup restaurants here.

If you are interested in renting a parking spot in Basel, you can make a reservation directly through the ShareP website.
In order to guarantee a reservation for a parking place, we recommend book it in advance.

If you are interested in renting a parking spot in Berlin, you can make a reservation directly through the ShareP website.
In order to guarantee a reservation for a parking place, we recommend book it in advance.

If you are interested in renting a parking spot in Bucharest Calea Victoriei, please send us an e-mail at [email protected].
In order to guarantee a reservation for a parking place, we recommend book it in advance.

If you are interested in renting a parking spot in Frankfurt, you can make a reservation directly through the ShareP website.
In order to guarantee a reservation for a parking place, we recommend book it in advance.

We do not have parking in Geneva.

If you are interested in renting a parking spot in Glattbrugg, you can make a reservation directly through the ShareP website.
In order to guarantee a reservation for a parking place, we recommend book it in advance.

If you are interested in renting a parking spot in Lausanne, please choose the location:

• Chemin des Epinettes - you can make a reservation directly on the ShareP website. Choose between an outside parking spot and an inside parking spot:
  Outside parking spot
  Inside parking spot
• Rue Caroline - we do not have a parking
• St. Sulpice, Route de Vallaire - you can make a reservation directly through the ShareP website

In order to guarantee a reservation for a parking place, we recommend book it in advance.

If you are interested in renting a parking spot in Lucerne, please send us an e-mail at [email protected].
In order to guarantee a reservation for a parking place, we recommend book it in advance.

If you are interested in renting a parking spot in Lugano, you can make a reservation directly on the ShareP website. Choose between an outside parking spot and an inside parking spot:

- Outside parking spot
- Inside parking spot

In order to guarantee a reservation for a parking place, we recommend book it in advance.

If you are interested in renting a parking spot in St. Gallen, you can make a reservation directly through the ShareP website.

In order to guarantee a reservation for a parking place, we recommend book it in advance.

If you are interested in renting a parking spot in Vevey, you can make a reservation directly through the ShareP website.

In order to guarantee a reservation for a parking place, we recommend book it in advance.

If you are interested in renting a parking spot in Warsaw, please send us an e-mail at [email protected].
In order to guarantee a reservation for a parking place, we recommend book it in advance.

If you are interested in renting a parking spot in Zug, please send us an e-mail at [email protected].
In order to guarantee a reservation for a parking place, we recommend book it in advance.

If you are interested in renting a parking spot in Zurich, please choose the location:

• Albertstrasse - please send an e-mail at [email protected]
• Bellariastrasse - please send an e-mail at [email protected]
• Binzmuhlestrasse - you can make a reservation directly on the ShareP website. Choose between an outside parking spot and an inside parking spot:
  • Outside parking spot
  • Inside parking spot
• Brandschenkestrasse - we do not have a parking
• Cramerstrasse - we do not have a parking
• Freyastrasse - please send an e-mail at [email protected]
• Gerechtigkeitsgasse - we do not have a parking
• Hardstrasse - we do not have a parking
• Militarstrasse - please send an e-mail at [email protected]
• Rotachstrasse - please send an e-mail at [email protected]
• Scheidegstrasse - please send an e-mail at [email protected]
• Waffenplatzstrasse - please send an e-mail at [email protected]
• Wolframplatz - please send an e-mail at [email protected]
• Zweierstrasse - we do not have a parking

In order to guarantee a reservation for a parking place, we recommend book it in advance.

If you made a booking with ShareP, please visit the website.

If you made a booking directly with us, please contact us at [email protected].

We suggest that you pay using the payment link provided to you in the first message (after creating your booking). Payment links support card payments, Apple Pay and TWINT for our Swiss locations. We also accept bank transfers, but only under the condition that the bank transfer was made in more than 7 days before the invoice's due date. If the payment was made via bank transfer, it is required to send us the transaction confirmation to [email protected].

For bookings made on our website - visionapartments.com, if the booking starts in 14 or more days the deadline for the payment is 14 days before your check in, and for bookings starting in 14 or less days, the payment needs to be done on the same day as the booking creation date.

We do not accept partial payments - the payments need to be made in full within the due date indicated on the invoice, otherwise your booking will be cancelled.

VISIONAPARTMENTS accepts Visa, Mastercard, and American Express.

We only accept payments in the local currency - Swiss Francs for Switzerland, Euro for Germany and Romanian Lei for Romania.

Please send us an e-mail to [email protected] with a bank transfer confirmation, so we could check with our accounting department if we received the payment.

If your payment link does not work, please try to open it in other browser or in private mode. If the problem still occurs, please send us an e-mail at [email protected] along with the screenshot of a problem.

The deposit will be reimbursed within 21 days from the check out day.

It depends on how the payment was made.

If the deposit was paid via payment link, it will be reimbursed to the same account - we do not need any additional information.

If the deposit was paid via bank transfer, we kindly ask you to send us an e-mail with additional information.

Please provide us with:

Bank account holder:
Bank name:
Bank address:
Bank account number:
IBAN:
SWIFT code:

Please note that in order to return the payment, we need the full address you gave to the bank when setting up the account.

Country:
City:
Postcode:
Street:

The check-in process with VISIONAPARTMENTS is fully contactless. Upon receiving the required documents, we will send you an access code along with your apartment number. The access code will become active at 3 PM on the day of your arrival, granting you entry to the building, your apartment, and common areas accessible to all guests.

Local government regulations mandate that we collect specific documents due to tourist and residential laws. Before checking in, it is necessary to complete the Self Check In. This process is fully legal and necessary to verify the identity of our guests. All procedures comply with local laws and the General Data Protection Regulation (GDPR). For further details, please refer to our Privacy Policy.

Yes, document submission is required for security and compliance purposes. VISIONAPARTMENTS ensures that all data is processed in accordance with applicable laws, including GDPR. For full details on our data protection policies, please refer to our Privacy Policy.

No, in-person document verification is not possible, as VISIONAPARTMENTS operates on a contactless check-in system. To complete the process, please upload the necessary documents via our SelfCheckin.

No, only a passport or a European ID card is required.

Most of our buildings do not feature a front desk or reception. However, our Customer Service Team is available to assist you with any inquiries. You can reach us at [email protected].

Luggage storage is not available in most of our buildings as there are no reception facilities. We recommend using external storage services such as radicalstorage.com to find nearby storage locations.

In Bucharest, you can store your luggage at the reception desk (only during reception's working hours).

In Basel, there is a possibility to rent a storage room in additional price 3.15 CHF per day. If you want to book it, please send an e-mail to [email protected].

Once you have received your access code and entered your apartment, the check-in process is complete. We kindly ask you to inspect the inventory list upon arrival and inform us of any discrepancies.

Access codes grant entry to the building, apartments, and shared areas such as laundry rooms and gyms. Tenants are financially responsible if codes are lost or shared without authorization.

Your access code is sent via email on the day of check-in under the subject "Your Access Code." If you provided all information and documents for check-in via www.selfcheckin.visionapartments.com and you have not received it, please contact us at [email protected] for assistance.

No, access codes are issued only on the check-in date. If you have not received your code by the scheduled check-in time, please contact us at [email protected].

Access codes are provided on the day of check-in via email with the subject line "Your Access Code." If you uploaded the necessary documents via SelfCheckIn but have not received the code, please contact us at [email protected].

No additional confirmation of check-in is required.

You can check in at any time after 3 PM on the designated check-in date. If you do not check in on the scheduled day, your booking remains valid if we receive such an information via e-mail in advance.

The images displayed on the VISIONAPARTMENTS website represent apartment categories. However, the actual apartment you receive may differ in layout and decor.

Guests have access to all building amenities, including free use of common areas. In select locations, we also invite you to visit our bistro La Lup. For long-term stays, weekly cleaning services are available.

We can provide a rental contract at the day of your arrival, with all of the information about address and apartment number. If you need it, please send such a request at [email protected].

Yes, gyms and wellness areas are available to our guests at no additional cost. If an external company operates the spa services, our guests are entitled to a discount. For more details, please inquire with the SPAs directly.

All tenants are required to check the inventory list upon arrival. Any defects or missing items must be reported within 3 working days. Tenants are responsible for unreported damages. To report the issue, please contact us at [email protected].

Try reconnecting using the provided password "Wlan4Guest!!". If the issue persists, restart your device and reconnect. For further assistance, please contact our Customer Service.

For internet-related issues, note that VISIONAPARTMENTS does not guarantee uninterrupted service. If problems occur, please report them to our Customer Service team.

Please contact the right emergency service if something bad happens. VISIONAPARTMENTS cannot contact the authorities on behalf of our Guests. The emergency number in all of Europe is 112.

Cleaning before check-in and after check-out is included in the price. Weekly cleaning is provided for stays of more than six nights, as long as the scheduled cleaning day falls no later than three days before check-in or after check-out.

There is one cleaning per week, which includes cleaning the living area, bathroom, kitchen, and changing bath towels, foot mats, and bed sheets. The weekly cleaning day is set from above and there is no possibility to change it. There is no possibility to predict exact time of weekly cleaning.

You do not have to be in the apartment according to our Terms&Conditions - VISIONAPARTMENTS reserves the right to enter each apartment in case of repairs, maintenance work and technical reviews.

If you make a new reservation in the same category, we will try to accommodate you in the same apartment. If the new reservation is in a different category, we will arrange late check out and early check in in the new apartment. Please inform us in advance about such situation via e-mail [email protected], so we could arrange a move smoothly.

We provide the transport cards in the following locations - Geneva, Basel, St. Gallen, Lucerne and Vevey. For Geneva and Basel, the cards are delivered online for the guests who provided us with their identity documents. For St. Gallen, Lucerne and Vevey please send us a request to [email protected].

Washing machines and dryers are available in the laundry rooms of each building. Our guests can use it free of charge, however we do not provide any detergents.

If you are already checked in and wish to extend your stay, please send an email to [email protected], including your booking number and desired departure date. Our Customer Service team will check availability and provide you with the available options.

For stays longer than seven nights, a weekly cleaning service is provided. This includes cleaning the living area, bathroom, and kitchen, as well as changing bath towels, bathmats, and bed linens. The cleaning day is pre-assigned and cannot be modified.

The weekly cleaning service includes replacing towels, bathmats, and bed linens, as well as cleaning the floors, kitchen, and bathroom.

There is one cleaning per week, which includes cleaning the living area, bathroom, kitchen, and changing bath towels, foot mats, and bed sheets. The weekly cleaning day is set from above and there is no possibility to change it. There is no possibility to predict exact time of weekly cleaning.

No, our cleaning staff can enter the apartment even if you are not present.

No, daily cleaning is not available. Only weekly cleaning is provided for long-term stays.

Due to our strict cleaning schedule, we do not offer additional cleaning apart from the weekly service.

Toiletries are provided as part of the welcome package upon check-in and are not replenished during the stay.

Shower gel, conditioner, and shampoo are provided at the start of your stay as part of the welcome package and are not replenished.

End cleaning is included in the rental price. However, if the apartment is left in an excessively unclean condition requiring extra cleaning time, an additional fee may be charged.

Yes, the end cleaning after departure is included in the rental cost. However, if the apartment requires extensive cleaning due to excessive untidiness, an additional fee may apply.

Yes, additional items can be provided upon request. Please contact us at [email protected] to arrange delivery.

We do not provide laundry service, but in each of our buildings, there is a laundry room with washers and dryers.

No additional check-out process is required. Simply vacate the apartment before 10 AM.

Check-out is required by 10 AM. You may check out at any time before this deadline, and there is no need to inform us of your departure time.

We do not offer late check-outs. If you wish to stay beyond 10 AM, please book an additional night.

The only exception applies when transferring to another apartment within our building. In such cases, please email us at [email protected] with your new booking number to ensure a smooth transition.

Yes, if you fail to check out on time, you will be charged the equivalent of an additional night's stay.

Please call us at +41 44 248 34 34 to request an extension of your access code. However, if you exceed the check-out time by several hours, an additional night’s charge will apply before the access code can be extended.

Yes, however, all bookings are non-refundable, meaning we will not provide a refund for any unused nights.

No, if it is your check out day after 10 AM there is no possibility to prolong your stay. In such case, you should make a new reservation via our website or Booking.com.